Resources
Support at Every Step of the Journey
Illuminate Rx offers straightforward tools that make it easy to access important pharmacy plan details with just a few clicks.
Member Services Team
For additional member support, call our team Monday-Friday, 7:00 a.m. – 8:00 p.m. Central, or send an email at anytime.
Our Member Portals
Manage your pharmacy benefits anytime, anywhere through two convenient portals. For either one, your journey begins by registering at My RxBenefits. From there, you can access the Illuminate Rx member portal using single sign-on. These portals let you view and download your digital ID card, access real-time prior authorization status, check your claims history, and see coverage details.
Learn more about how to use each portal here: Member Portal Flyer
Ready to sign up? It just takes a few quick steps.
Prior Authorization Requests
Some prescriptions require a prior authorization (PA) review before they can be filled. This ensures the medication has been prescribed in accordance with U.S. Food and Drug Administration (FDA) criteria and clinical guidelines.
Most PAs take one to three business days to process if all necessary information is available.
Members and providers can download a PA form by clicking here:
Fill a Prescription
It’s never been easier to order your medications with Illuminate Rx. Download this convenient step-by-step guide to learn how you can quickly and easily find a retail, mail-order, or specialty pharmacy, place a medication order, and review costs.
Provider Resources
Reimbursement, appeals, or network requests: If you need to submit a reimbursement or appeals request, have a network issue, or want to join the network, log in to the Pharmacy Portal. Just use your NCPDP username and password to sign in. Or, you can call Illuminate Rx at 1-866-683-5224, Monday–Friday, 7:00 a.m. to 8:00 p.m. Central